1. Overview
Rentchecksheet provides services relating to residential tenancy check-in records, property inventory sheets, rent payment records and property maintenance logs.
This Refund Policy explains how cancellation and refund requests are handled for services purchased through www.rentchecksheet.com.
2. Deposit and Total Service Price
Unless expressly stated otherwise, prices displayed on our website represent a deposit towards the requested service and are not the full service price.
Before confirming an order, customers will be informed of the total agreed price, the deposit amount, any outstanding balance and the applicable payment arrangements.
Any deposit paid will be credited towards the total agreed service price. The remaining balance will be payable in accordance with the terms confirmed for the relevant order.
3. Cancellation Before Work Begins
Customers who wish to cancel an order before work begins should contact us promptly by email, providing their order reference and cancellation request.
We will review the request in accordance with the agreed order terms and applicable law. Where a refund is due, it will be processed using the original payment method where practicable, unless another method is agreed or required by law.
The treatment of a deposit will depend on the applicable cancellation terms and any costs or services lawfully chargeable under those terms. No provision of this Policy excludes a refund or cancellation right that must be provided by law.
4. Cancellation After Work Has Begun
If work has already started, we will assess the stage of completion, the services provided and the terms agreed when the order was placed.
Any amount retained or refunded will be determined in accordance with the agreed terms and applicable consumer protection legislation. We will not apply a blanket rule that removes mandatory consumer rights merely because work has commenced.
Where statutory withdrawal rights apply, any relevant exception or reduction in the amount refundable will be assessed according to the applicable legal requirements.
5. Completed Services
Once the agreed service has been completed and delivered, a change of preference or a decision not to use the documents will not, by itself, establish an entitlement to a refund, subject to any mandatory rights under applicable law.
If the delivered work does not conform to the agreed scope, customers should contact us with their order reference and a description of the issue. We will review the matter and determine the appropriate remedy under the order terms and applicable law.
6. Incorrect or Incomplete Deliverables
If you believe that the documents supplied do not match the agreed requirements, please notify us promptly and identify the relevant sections.
We will compare the delivered work with the confirmed quotation and instructions. Where an issue results from a failure to provide the agreed service, we will consider an appropriate correction, further performance or refund, as required by the circumstances and applicable law.
Requests for changes that fall outside the original agreed scope may be treated as additional work and may incur extra charges. Any such charges will be communicated for approval before the additional work proceeds.
7. Digital Delivery Issues
Where documents are delivered electronically, customers should check their inbox and filtered folders and ensure that the email address supplied when ordering is accurate.
If the documents have not arrived within the communicated timeframe, contact us so that we can review the order and delivery details.
Where a delivery issue is attributable to our handling of the order, we will consider an appropriate resolution in accordance with the agreed service terms and applicable law.
8. Statutory Withdrawal Rights in the EU and UK
Consumers in the European Union and the United Kingdom may have statutory withdrawal rights for certain distance contracts, subject to applicable conditions and exceptions.
The applicable rules may depend on whether the order concerns a service or electronically supplied content, whether performance has begun, and whether the customer has provided any legally required express request or acknowledgement.
Where a statutory withdrawal period applies, customers may exercise their rights within the applicable period by contacting us with a clear statement of their decision to withdraw.
Any exception to, or limitation of, those rights will be applied only where permitted by the relevant law.
9. Refund Processing
Once a refund has been approved or is otherwise due, we will initiate it within the timeframe required by applicable law.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment method and the relevant financial institution.
Customers should retain their order confirmation and relevant correspondence until the request has been resolved.
10. How to Request a Refund
To request a cancellation or refund, please contact us with the following information:
- Order reference.
- Email address used to place the order.
- A brief explanation of the request.
- Relevant details about the service or delivery, where applicable.
We will review the information and respond in accordance with the applicable legal requirements.
11. Contact Information
For cancellation and refund enquiries, please contact us using the details below.
Business Name: [Registered Company Name]
Brand Name: Rentchecksheet
Email: house@rentchecksheet.com
Telephone: [Telephone Number]
Business Address: [Registered Business Address]
12. Applicable Consumer Rights
This Policy is intended to operate in accordance with applicable Canadian laws and relevant consumer protection requirements in the European markets we serve.
Nothing in this Policy excludes, restricts or waives any consumer right that cannot lawfully be excluded, restricted or waived under the law applicable to the transaction.