1. Introduction
These Terms of Service govern your access to and use of www.rentchecksheet.com and any services requested through the website.
Rentchecksheet is independently operated from Canada and provides services relating to residential tenancy check-in records, property inventory sheets, rent records and property maintenance logs.
By placing an order, you acknowledge that you have had the opportunity to review these Terms before confirming your purchase. If you do not agree to the applicable terms, please do not proceed with the order.
2. Scope of Services
We provide services for preparing and organising residential property record documents according to the requirements agreed with each customer.
The scope of a service, its deliverables, applicable charges and expected completion arrangements will be discussed before an order is confirmed. Any specific requirements must be communicated before work begins.
Our documents are intended for administrative record-keeping. Customers remain responsible for reviewing the completed documents and determining whether they are suitable for their particular property management needs.
3. Quotations and Orders
Customers may submit an enquiry describing their requirements before placing an order. Following an initial assessment, we will provide a quotation outlining the agreed scope of work and applicable charges.
An order will be treated as accepted when the relevant order confirmation or other written acceptance has been provided and any required initial payment has been received, subject to the terms communicated for that order.
Customers must provide accurate contact details, relevant property information and any instructions reasonably required to carry out the agreed work.
We may request clarification where the information supplied is incomplete or inconsistent. Work may be paused while necessary information or customer approval is outstanding.
4. Pricing, Deposits and Outstanding Balances
Prices displayed on the website represent a deposit towards the requested service and are not the full service price unless expressly stated otherwise.
Before the customer confirms an order, the applicable quotation will identify the total agreed price, the deposit payable, any outstanding balance and the relevant payment arrangements.
The deposit will be credited towards the agreed total price. The remaining balance becomes payable in accordance with the payment schedule communicated and accepted for the order.
Additional work outside the original agreed scope may incur additional charges. We will communicate the revised price and obtain the customer’s agreement before proceeding with that additional work.
All applicable taxes and charges will be presented in accordance with relevant legal requirements.
5. Service Process and Customer Cooperation
The usual service process consists of:
- Receiving the customer’s enquiry and requirements.
- Reviewing the requested scope and providing a quotation.
- Confirming the service terms and receiving the required deposit.
- Preparing the agreed documents.
- Providing the completed deliverables and collecting any outstanding balance in accordance with the agreed payment terms.
Customers must provide the information and approvals reasonably required to complete the service. Delays caused by missing information, late responses or requested changes may affect the expected completion date.
Where a material delay or change arises, we will communicate the relevant circumstances and discuss reasonable next steps.
6. Changes to Requirements
Customers should review the agreed scope before work begins. Requests to add, remove or change requirements after confirmation may affect the price, delivery arrangements or completion schedule.
We will explain any material impact and obtain approval for additional charges before undertaking the additional work.
Changes required to correct a failure to provide the agreed service will be handled in accordance with the applicable order terms and mandatory consumer rights.
7. Delivery and Completion
The agreed delivery method and expected timeframe will be communicated during the ordering process. Where documents are to be supplied electronically, customers are responsible for providing a valid email address and checking their inbox and relevant filtered folders.
Where delivery depends on customer approval or information, the completion schedule may be adjusted accordingly.
If we become aware of a material issue affecting the agreed delivery arrangements, we will notify the customer and discuss an appropriate resolution.
8. Cancellations and Refunds
Cancellation and refund requests will be assessed in accordance with the agreed order terms and applicable Canadian, European Union or United Kingdom consumer protection law, as relevant to the transaction.
Where work has not begun, the treatment of the deposit will be determined by the applicable order terms and legal requirements.
Where work has begun or the service has been partly completed, any amount retained or refunded will be determined in accordance with the agreed terms and applicable law. Any mandatory cancellation, withdrawal or refund rights remain unaffected.
For services supplied to consumers in the EU or UK, statutory withdrawal rights and any applicable exceptions must be assessed according to the nature of the service, the timing of performance and the customer’s express requests or acknowledgements where legally required.
To request cancellation or a refund, contact us using the details provided in the Contact Us section and include your order reference and the reason for your request.
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate and relevant information for the requested service.
- Reviewing the quotation and confirming the agreed scope before payment.
- Responding to reasonable requests for clarification.
- Reviewing completed documents for factual accuracy and suitability before use.
- Keeping copies of order confirmations and relevant communications.
Customers should avoid submitting personal information about tenants or other individuals unless it is reasonably necessary for the requested service and may lawfully be provided.
10. Nature and Use of Documents
The documents supplied are intended to assist with routine property administration and record-keeping. They do not constitute legal advice and are not a substitute for obtaining professional advice where a specific tenancy or property matter requires it.
Customers are responsible for ensuring that their use of the documents complies with the laws and obligations applicable to their property, tenancy and location.
We do not make representations that a general document format will satisfy every legal or administrative requirement in every jurisdiction.
11. Intellectual Property and Website Content
Website text, page arrangements, visual materials and other content may be protected by applicable law.
Customers may use completed deliverables for the purpose agreed when placing their order. Any further reproduction, publication, distribution or commercial use beyond that agreed purpose must comply with applicable law and any relevant written terms.
Nothing in these Terms grants rights to third-party materials beyond those that may lawfully be used for the relevant purpose.
12. Website Use
Customers must use the website lawfully and must not knowingly submit misleading order information, interfere with the website’s normal operation or use the website in a manner that infringes the rights of others.
We may suspend access or decline a request where reasonably necessary to address unlawful activity, misuse or a material breach of these Terms. Any such action will be proportionate and subject to applicable legal obligations.
13. Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for fraud or any other liability that cannot lawfully be excluded.
Subject to the foregoing, we are responsible for providing the agreed services with the level of care and competence required by applicable law.
To the extent permitted by law, we are not responsible for losses arising from inaccurate or incomplete information supplied by the customer, unauthorised changes made to completed documents, or use of documents for purposes outside the agreed scope.
Where liability arises, any limitation will apply only to the extent permitted by the law governing the relevant transaction and will not affect mandatory consumer rights.
14. Privacy and Personal Information
Personal information is handled in accordance with our Privacy Policy and applicable data protection legislation.
Customers should consult the Privacy Policy for information about how personal information is collected, used, retained and disclosed.
15. Changes to These Terms
We may update these Terms to reflect changes to our services, business practices or applicable legal requirements. The current version will be published on this page with its revision date.
Changes will apply to future orders from the date they take effect. Changes to an existing order will not apply retrospectively unless agreed by the customer or permitted by applicable law.
16. Governing Law and Consumer Rights
These Terms are intended to operate consistently with applicable Canadian law and relevant consumer protection requirements in the European markets we serve.
Any choice of governing law or jurisdiction will be subject to mandatory consumer protection rules that apply to the relevant transaction. Nothing in these Terms deprives a consumer of rights that cannot lawfully be excluded under the law applicable to that consumer.
17. Contact Information
For questions about these Terms, an existing order, cancellation or a refund request, please contact us using the details below.
Business Name: [Registered Company Name]
Brand Name: Rentchecksheet
Email: house@rentchecksheet.com
Telephone: [Telephone Number]
Business Address: [Registered Business Address]