1. What Services Do You Provide?
We provide services relating to residential tenancy check-in records, property inventory sheets, rent payment records and property maintenance logs. Each request is assessed according to the customer’s stated requirements and the agreed scope of work.
2. How Do I Request a Service?
Contact us by email with a brief description of your requirements, the intended use of the documents and any preferred format. We will review your enquiry, discuss the scope of work and provide a quotation before you decide whether to proceed.
3. Do Website Prices Represent the Full Service Price?
No. Unless expressly stated otherwise, prices displayed on our website represent a deposit towards the requested service. The total service price, deposit amount and outstanding balance will be communicated before you confirm your order.
4. How Does the Payment Process Work?
The usual process is to discuss your requirements, receive a quotation, confirm the agreed scope and pay the required deposit. Once the agreed work has been completed and the deliverables have been provided, any outstanding balance becomes payable in accordance with the payment terms confirmed for your order.
5. When Will Work Begin?
Work normally begins after the quotation and service scope have been accepted and the required deposit has been received. If further information or clarification is needed, the start date may be adjusted accordingly.
6. Can I Request Changes After Placing an Order?
Yes. You may request changes by contacting us and describing the adjustments required. Changes outside the original agreed scope may affect the price and completion timeframe. We will explain any additional charges and obtain your approval before undertaking the additional work.
7. How Will I Receive My Completed Documents?
The delivery method will be confirmed when your order is agreed. Where documents are supplied electronically, they will be sent using the contact details provided with your order. Please ensure that your email address is accurate and check your inbox and filtered folders for delivery messages.
8. Can I Use the Documents for My Property Records?
The documents are intended to assist with routine property administration and record-keeping. You should review the completed documents for accuracy and determine whether they meet your requirements and any obligations applicable to your property or tenancy.
9. Can I Cancel an Order?
You may contact us to request cancellation. The outcome will depend on the agreed order terms, the stage of work and the applicable consumer protection laws. Statutory cancellation and withdrawal rights, where applicable, will be respected.
10. Are Deposits Refundable?
Deposit refunds are assessed according to the agreed service terms, the work already undertaken and applicable law. Any mandatory consumer rights remain unaffected. Please contact us with your order reference and the reason for your request so that we can review the circumstances.
11. What Happens if I Provide Incomplete Information?
We may contact you for clarification before proceeding. Missing or inaccurate information may delay completion or affect the suitability of the final documents. Any material change to the agreed scope or price will be discussed with you before additional work is undertaken.
12. How Can I Check the Progress of My Order?
You may contact us by email and include your order reference. We will review your enquiry and provide an update on the status of your request as appropriate.
13. How Is My Personal Information Handled?
Personal information is handled in accordance with our Privacy Policy and applicable privacy legislation. Please provide only the information reasonably necessary to assess and complete your request.
14. How Can I Contact You?
For quotations, service enquiries, order updates, changes or cancellation requests, please contact us using the details below.
Business Name: [Registered Company Name]
Brand Name: Rentchecksheet
Email: house@rentchecksheet.com
Telephone: [Telephone Number]
Business Address: [Registered Business Address]
We review enquiries during normal business hours and aim to respond as promptly as reasonably practicable.